Time to get to know each other
We will discuss your symptoms, preferences, any pre-existing conditions and your previous experiences at the dentist.
FOR NEW PATIENTS
A warm welcome to the Heindel Dental Practice. At your first appointment, we’d like to get to know you, your dental health and your personal preferences. To do this, we’ll take the time for a detailed discussion, a thorough examination and to answer any questions you may have.
This first visit lays the foundation for all subsequent steps. Our aim is to clearly assess your current situation and decide together with you which treatment or preventive care is most appropriate.
We will discuss your symptoms, preferences, any pre-existing conditions and your previous experiences at the dentist.
We examine the teeth, gums and mouth, taking into account any existing findings and X-rays.
You will find out how we assess the condition of your teeth and what the next steps or treatment options might be.
UNDERSTAND FIRST
Not every complaint has the same cause, and not every dental condition requires the same treatment. That is why the first appointment often does not focus on immediate treatment, but rather on getting to know you thoroughly and carrying out a detailed examination.
We look not only at individual teeth, but at your overall oral health. This includes the condition of your teeth and gums, any existing dentures, previous treatments, current symptoms and your personal expectations.
We will then explain the findings to you in plain language and discuss whether treatment is necessary. For more complex issues, further appointments may be necessary for diagnosis, planning and consultation.
In the event of acute toothache or a dental emergency, we will, of course, prioritise addressing your urgent symptoms first.
Once you’ve registered, we’ll record your medical details electronically. During a face-to-face consultation, we’d like to find out what has brought you to us, what your expectations are and what matters most to you regarding your treatment. You’re also welcome to openly discuss any concerns you may have.
WELL PREPARED
If you do not have any of these documents to hand, that is not a problem.
CLEAR COMMUNICATION
If possible, please bring someone you trust along who can help you communicate. This will enable us to discuss your symptoms, test results and treatment options clearly and comprehensively.
SPECIAL NEEDS
Please let us know, if possible, when you book your appointment if you need any special support or are anxious about the treatment. This will allow us to prepare for your visit.
Not necessarily. The first appointment is often primarily for a personal consultation, an examination and to plan treatment. In the case of acute symptoms, however, the focus is on providing the necessary emergency care.
The duration depends on the nature of your enquiry, the existing findings and the diagnostic tests required. We allow plenty of time for the consultation, the examination and any questions you may have. You will receive more detailed information when you book your appointment.
X-rays are only taken if they are necessary for diagnosis or treatment planning. Where possible, we take existing, up-to-date images into account to avoid unnecessary repeat X-rays.
Yes. Any existing X-rays and medical reports can be very helpful for the assessment. If possible, please bring these with you in digital form or as printouts. Alternatively, with your consent, the documents may be requested from your previous GP practice if necessary.
That is no reason to postpone the appointment. Simply bring along the documents you have to hand. Any missing information can be provided later if necessary, or requested with your consent.
If you are covered by statutory health insurance, please feel free to bring your bonus booklet with you. This will enable us to check any existing entries and document the preventive medical check-up accordingly.
If possible, please bring your current medication plan, the medicine packaging or a clearly legible list with you. When planning your treatment, it is important to provide not only the names of the medicines but also the relevant dosages.
A professional teeth cleaning should be booked separately. Please let us know your preference when you book your appointment. This will allow us to check whether the check-up and teeth cleaning should take place on the same day or on separate occasions.
Please let us know as soon as possible when you book your appointment. This will allow us to adapt to your situation and prepare for your first visit with particular care. You can find detailed information on our page for patients with dental anxiety.
If you are unable to attend, please cancel your appointment as early as possible. This will allow us to offer the reserved treatment slot to other patients and arrange a new appointment with you.
A trusted companion can be particularly helpful if you suffer from dental anxiety, have limited mobility or experience communication difficulties. Please let us know when booking your appointment if you would like to bring a companion with you.
