Transparent costs
Before any treatment that incurs a charge, you will be provided with clear information about the expected costs and any co-payments you may have to make.
TRANSPARENT AND EASY TO PLAN
High-quality dental treatment should be transparent and easy for you to budget for. That is why, before treatment begins, we provide you with clear information about any potential out-of-pocket costs and, if required, draw up a treatment and cost plan.
Various payment methods are available for settling your bill. For more extensive treatment, you can also take advantage of various options for paying in instalments.
Before any treatment that incurs a charge, you will be provided with clear information about the expected costs and any co-payments you may have to make.
You can pay conveniently by card or contactless. Various instalment payment options are also available for eligible bills.
If you have any questions about your treatment and cost plan, your treatment or individual items on your bill, we will be happy to help.
COST TRANSPARENCY
The cost of dental treatment depends on your individual diagnosis, the chosen treatment and the scope of cover provided by your health insurance. For this reason, it is usually only possible to provide a definitive cost estimate following an examination and careful treatment planning.
If you are required to pay any out-of-pocket costs or co-payments, we will inform you of this before treatment begins. For more extensive treatment, you will receive a treatment and cost plan. You can submit this in advance to your statutory or private health insurance provider, your supplementary dental insurance provider or your allowance office.
Together, we will discuss the possible treatment options so that you can understand the medical and financial differences and make a well-informed decision.
PAYMENT METHODS
At our dental practice in Dresden-Prohlis, you can pay conveniently using standard debit and credit cards. We accept Visa, V PAY, Mastercard, Maestro and American Express.
We also accept contactless payments via Apple Pay and Google Pay. If you wish, we can send your payment receipt by email instead of providing a paper copy.
Depending on the DZR’s current terms and conditions, a dental bill can be paid in several monthly instalments. You can agree the desired repayment period and instalment amount directly with the DZR.
Under certain conditions, the DZR also offers a free instalment plan of up to six monthly payments. Financing costs may apply for longer repayment periods. The terms and conditions provided to you by the DZR for your bill always take precedence.
If an invoice happens to arrive at an inconvenient time, you can apply to the DZR for an extension of the payment deadline.
Whether an extension is possible will be assessed on the basis of the invoice in question and any payment arrangements already in place.
If your private health insurance provider or benefits office has any queries regarding a claim you have submitted, you can contact the DZR’s reimbursement service.
The claims specialists will assist you with any queries regarding reimbursement and the necessary documentation.
The final decision on whether costs will be covered remains with your health insurance provider, supplementary insurance provider or benefits office.
Depending on your invoice, further services are available to you via the DZR:
If you have already received an invoice from the DZR, you can manage many matters directly via the DZR patient portal.
HEALTH INSURANCE AND REIMBURSEMENT
The costs covered by statutory health insurance, private health insurance, supplementary dental insurance or the relevant benefits office depend on the specific policy and the planned treatment.
For more extensive treatments, we recommend that you submit the treatment and cost plan to the relevant insurer before treatment begins. This will allow you to clarify at an early stage what reimbursement you can expect and what co-payment you will be required to make.
Please note that the final decision on reimbursement rests solely with your insurance provider or subsidy office. Prior information does not in all cases constitute a binding commitment to cover costs. We will be happy to provide you with the necessary treatment and cost documentation. If you have any queries regarding an invoice issued by the DZR, you can also use the DZR’s reimbursement service.
Before any treatment that involves a charge, we will inform you of the estimated amount you will need to pay. For more extensive treatment, you will receive a treatment and cost plan setting out the planned services and the estimated costs.
Yes. For invoices issued via our billing partner DZR, various instalment payment options are available. The term, instalment amount and any financing costs are subject to DZR’s current terms and conditions.
Subject to certain conditions, DZR offers a free instalment plan of up to six monthly payments. Financing costs may apply for longer repayment periods. The terms and conditions provided by DZR for your specific invoice are always binding.
You can find out in advance about the DZR’s current options and terms. However, a binding instalment agreement is subject to the final invoice and the DZR’s terms and conditions.
The DZR is the German Dental Computing Centre and assists dental practices with invoice processing. For invoices issued by the DZR, the DZR is your direct point of contact for any enquiries regarding payment, instalments or payment deadlines.
Our practice will be happy to answer any questions you may have regarding the treatment itself or individual services. Please direct any enquiries regarding payment, payment deadlines or instalment arrangements for a DZR invoice directly to the DZR. You will find the relevant contact details on your invoice.
If your private health insurance provider or the relevant authority has any queries regarding a DZR claim you have submitted, you can contact the DZR’s reimbursement service. The claims experts will assist you with any questions and help you gather the necessary documents. The decision on reimbursement remains with your insurer.
Yes. Our practice accepts various debit and credit cards. Contactless payments via Apple Pay and Google Pay are also accepted.
This depends on the planned treatment, your type of insurance and your individual policy. Statutory health insurance schemes cover medically necessary treatment in accordance with the applicable regulations. You may be required to pay a co-payment for additional or higher-quality treatment. Private health and supplementary dental insurance policies reimburse costs in accordance with the agreed policy terms. You can submit a treatment and cost plan for review before treatment begins.
If your invoice was issued by the DZR, please contact the DZR as soon as possible. Depending on the invoice, it may be possible to arrange a partial payment or an extension of the payment deadline. If possible, do not wait until the payment deadline has passed.
We’ll explain the planned treatment, possible alternatives and the associated costs to you in a clear and personalised manner. Please feel free to ask us about this when you book your appointment.
If you have any questions about an invoice already issued by the DZR, please contact the person named on the invoice.
